Refund and Returns Policy
Last updated: 11/10/2026
At CalmPaws, we want you and your pet to be happy with every purchase. If something isn’t right, here’s how we handle returns and refunds.
1. Return Eligibility
You may request a return within 30 days of receiving your order. To be eligible, items must be:
- Unused and in their original packaging
- Unopened for consumable products like chews, supplements, or treats, for hygiene and safety reasons.
- Accompanied by proof of purchase order number or receipt
2. Non-Returnable Items
For health and safety reasons, and because digital files can’t be returned, we are unable to accept returns on:
- Opened or used consumable products: chews, treats, supplements
- Grooming tools that have been used
- Sale or clearance items unless defective
- Digital downloads (such as our printable PDF journals) once the file has been downloaded. If your file is faulty or won’t open, contact us and we’ll send a working copy or give you a full refund.
3. How to Start a Return
To request a return, contact us at hello@getcalmpawshop.com with your order number and reason for return. We’ll provide instructions on how and where to send your item back.
4. Refunds
Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
5. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue. We’ll offer a replacement or full refund at no additional cost to you.
6. Return Shipping Costs
Unless the item is defective or we made an error with your order, the customer is responsible for return shipping costs.
7. Exchanges
If you’d like to exchange an item for a different size, flavor, or product, please contact us directly rather than submitting a standard return — we’ll help arrange it.
8. Late or Missing Refunds
If you haven’t received a refund after the timeframe above, please check with your bank or card provider first, as processing times can vary. If you still have concerns, contact us at hello@getcalmpawshop.com.
9. Contact Us
Questions about a return or refund? Reach out via our Contact Us page